Pouring Success: How Bartending Transformed My CX Career

Running a pub during a busy bank holiday weekend is no small feat. It’s a whirlwind of activity, a test of endurance, and a true testament to the power of preparation and teamwork. As someone who changed from ther hospitality industry to financial services, I’ve come to realise how the principles of continuous improvement and marginal gains can be applied across different sectors to achieve exceptional results. Let me take you back to one of those bustling weekends to illustrate how these lessons have shaped my career.