Pouring Success: How Bartending Transformed My CX Career
Running a pub during a busy bank holiday weekend is no small feat. It’s a whirlwind of activity, a test of endurance, and a true testament to the power of preparation and teamwork. As someone who changed from ther hospitality industry to financial services, I’ve come to realise how the principles of continuous improvement and marginal gains can be applied across different sectors to achieve exceptional results. Let me take you back to one of those bustling weekends to illustrate how these lessons have shaped my career.
From Bartending to CX Professional: Lessons Learned from a Wine Incident
As a young bartender, I was responsible for delivering a quality customer experience in a bustling bar. Little did I know, an incident involving a bottle of white wine would shape my understanding of customer service and set the foundation for my career as a customer experience (CX) professional. This story reflects the importance of empathy, context, and proportionate responses in handling customer complaints.