Boosting Customer Experience: Lessons from the Aviation Industry’s Safety Practices
Discover how the aviation industry’s rigorous approach to learning from accidents can revolutionise customer experience design. By adopting their methods of root cause analysis, transparency, and continuous improvement, CX professionals can enhance customer journeys, foster innovation, and prevent recurring issues. Learn how these practices can lead to better customer satisfaction and loyalty in your business.
From Bartending to CX Professional: Lessons Learned from a Wine Incident
As a young bartender, I was responsible for delivering a quality customer experience in a bustling bar. Little did I know, an incident involving a bottle of white wine would shape my understanding of customer service and set the foundation for my career as a customer experience (CX) professional. This story reflects the importance of empathy, context, and proportionate responses in handling customer complaints.