Conversation AI helps car insurance customers avoid post-sale potholes

Conversational AI is transforming the insurance industry by creating value-adding experiences beyond reducing customer support demands. This blog explores its potential to promote informed decisions and reduce post-sale issues. We discuss the history of car insurance buying, the risks of non-advised sales, and how Conversational AI offers personalised, real-time assistance, using insights from Peppercorn, a UK-based car insurance provider.