15 Overlooked Ways to Effectively Train Your Customer Service Team

Training a customer service team can be challenging, but it’s essential for delivering exceptional customer experiences. A well-trained team is more effective, confident, and motivated in their roles. This blog explores 15 overlooked strategies to elevate your training programme, including role-playing, gamification, VR simulations, and more. Learn how to create an engaging and dynamic training environment that ensures your team is well-prepared and ready to provide top-notch service.